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Frequently Asked Questions

INSTALLATION

  • How do I download the free software?
    • Lion Slots casino software uses state-of-the-art graphics and sound to deliver the ultimate gaming experience. The initial download contains a cross section of games. The balance of all the free games can be downloaded from within the software. (This can be done whilst playing any of the initial games). Click here to download
  • How do I connect to Lion Slots?
    • Proceed to the Lion Slots site using your desktop or mobile on your preferred search engine.
    • Click on the "LOGIN" option.
    • Enter in your login details and you will be logged in successfully.
    • If you are using the download version, simply double click on the program on your desktop and enter in your username and password which can be saved for future use.

REGISTRATION

  • How do I register at the Casino?
    • Connect to the Internet and access the casino.
    • When the casino's main screen becomes visible, click on the "SIGN UP" button, complete the brief questionnaire then click on the "Register" button.
    • Once registration is complete, keep your username and password in a safe place. You will use them to access the Casino each time you wish to play.
  • What is the minimum deposit requirement?
    • The minimum deposit requirement is $25.

BANKING

  • Are my transactions secure?
    • Yes. Lion Slots uses 2048 bit SSL (Secure Socket Layer) digital encryption to protect the details of your electronic transactions over the Internet. This is the Internet security standard for online transactions as demanded by major financial institutions. If you are uncomfortable including your credit card or banking details in any e-mail correspondence, you always have the option to telephone your details through to our customer service agents on our toll free line.
  • How do I deposit credits?
    • Credit Card Deposits (MasterCard or Visa)
    • American Express
    • Bitcoin
    • Neosurf
  • Why are my credit card deposits being rejected?
    • Certain financial institutions have decided to deny their cardholders the freedom to make deposits for online gaming transactions. We have however made provision for this by allowing you alternative methods of purchasing your casino credits. 
  • How do I withdraw my winnings?
    • Please note that it is not necessary for you to withdraw your winnings at the end of each session: your account can be maintained with a positive balance, and will be automatically saved by our server. These credits will be available for you to use the next time you log on to Lion Slots. Once you are ready to withdraw, simply proceed to your cashier and the withdrawal tab. Choose the method you wish to withdraw via plus enter the amount that you wish to withdraw. This will record your withdrawal with us and it will appear on our systems immediately. Please note, players with first time withdrawals may need to comply with certain security requirements. Players are able to reverse their withdrawals within the first 24 hours of initiating the withdrawal.
  • What fraud prevention measures are in place?
    • Lion Slots plays an active role in fraud prevention and detection. We aim to ensure the integrity of customer accounts as well as payments made to customers. Lion Slots employs a variety of appropriate security and fraud controls to oversee every transaction. Customers may be required to supply proof of identity, copies of their credit cards, a signed deposit history of their transactions and / or other appropriate documentation particularly when attempting to withdraw credits. This ensures that e-cash deposits and redemptions are not fraudulently transacted.

SECURITY AND PRIVACY

  • Is my credit card number safe in your hands?
    • Yes, your details are safe. Your personal Lion Slots username and password must be supplied prior to any credit card transactions taking place. Secured data transfer during any transaction is guaranteed and any credit card information or other information will never be disclosed to any other company.
  • Are my username and password safe?
    • Yes. The casino software uses SHA256 - 2048 Bit encryption when data is transferred over the Internet. Each player is issued with a unique account number and players choose their own password, which they alone can access.

SUPPORT

  • How do I get technical assistance?
    • Lion Slots casino provides 24-hour toll-free and e-mail support to all casino players. Contact us 24-hours a day, 7 days a week, if you have any questions, queries or suggestions. Our VIP support agents are standing by to assist.

Live Help

  • E-Mail: [email protected]
  • Toll Free Telephone lines:
    UK: 0800 404 9889
    USA: 1 888 606 1207 / 1 866 311 6263

GAME PLAY

  • How fair are the games at your casino?
    • Lion Slots casino makes use of the world's leading Internet Gaming Developer Rival. There is an extreme focus on accuracy and the software offers the ability to review all historical play - wager by wager. Lion Slots payout percentage reports are reviewed by independent Auditors.
  • What happens if I lose my connection to the gaming server?
    • If the gaming server resolves the bet during the loss of your Internet connection, it will refresh your credit balance with the outcome of the bet. If it does not resolve the bet during loss of the Internet connection, it will present you with the unfinished bet the next time you select the game that was being played when the connection was lost.

LOYALTY CLUB

  • What is the Lion Slots Loyalty Club?
    • At Lion Slots, we ensure you're given the most incredible gaming experience possible and the Lion Slots Loyalty Club is one developed to reward and encourage player performance as you move through the various tiers.
  • How do I join?
    • When registering a Real account with Lion Slots Casino, players are automatically given membership to the Lion Slots Loyalty Club. There is no requirement for additional registration. Membership to the Lion Slots Loyalty Club is FREE and is given to all players who play for Real Money.
  • What is my Loyalty Club Status?
    • You can access all information regarding your loyalty status by simply clicking on the loyalty club logo on the home page of the casino software.
  • Where can I see my loyalty points?
    • When you log in to the casino, please click on the loyalty icon on the casino homepage to check your loyalty details.
  • What can I do with my loyalty points?
    • Loyalty points can be exchanged for Lion Slots casino credits at a rate of 1000 points = £/$1.00. By exchanging your points for bonus credits, you earn points faster and gain more unique benefits to enhance your play even further.
  • Why can I not always redeem all my loyalty points?
    • There is a minimum redeem amount of 1000 loyalty points. Please make sure that you have accumulated at least 1000 points before attempting to redeem.
    • For example, if you have 1678 loyalty points you would only be able to redeem 1000 points. The balance of 678 points remains in your loyalty account.
  • How do I move from one tier to the next?
    • You move from one tier to the next by earning the required amount of tier points as stipulated by a specific tier. Once you reach a tier status you will remain on that status for one month (unless you move up again). In order to maintain your status on specific tier, you will be required to earn the minimum maintenance points within a month.
  • What happens if I do not accumulate the required amount of points to maintain my tier?
    • Your status will be dropped by one tier per month only.